Terms of sale

1. Purpose
These terms of sale apply to all orders placed on the LUMIARENE site by consumers. The seller's identity and contact details are given in our legal notice. Contact: lumiarene@outlook.fr.

2. Products
The main features of the products (pack contents, recommended age, batteries needed) are shown on their product page. LUMIARENE games run on AA batteries (not included) and are recommended from age 6. Photos and visuals are as accurate as possible; the beams visible in our videos are added effects.

3. Prices
Prices are shown in euros. Delivery is free.

4. Order
The order is confirmed once these terms of sale are accepted and payment is made. A confirmation email summarising the order is sent to the customer.

5. Payment
Payment is due when ordering, using the methods offered at checkout. It is secured and processed by Shopify and its providers; the seller never has access to bank details.

6. Delivery
Orders are delivered in 8 to 20 days, with a tracking number. Details are given in our shipping policy. If the order is not delivered within the announced time, the customer may request cancellation of the order under the conditions provided by the French Consumer Code.

7. Right of withdrawal
The customer has 14 days from receiving the product to exercise their right of withdrawal, without giving any reason. The procedure is described in our returns and refund policy.

8. Legal guarantees
All products benefit from the legal guarantee of conformity (articles L217-3 and following of the French Consumer Code, 2 years from delivery) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code). To use it, simply email us at lumiarene@outlook.fr.

9. Customer service
For any question or complaint: lumiarene@outlook.fr. We reply within 24 to 48 working hours.

10. Personal data
See our privacy policy.

11. Governing law
These terms of sale are governed by French law.